FAQs
1
Can I customize the thickness, density, and materials of the mattress components?
Yes, we offer fully flexible customization including thickness, density, firmness, layer structure, and material type.
2
Do you provide samples before bulk orders?
Absolutely. We provide sample production for your approval to ensure you are satisfied with the quality and specifications.
3
What materials do you provide for mattress production?
Our range includes quilted layers, comfort layers, support layers, foam, fabric, spring units, and other raw materials for complete mattress manufacturing.
4
How do I request a customized mattress?
Simply provide your specifications (size, thickness, materials, firmness), and our team will prepare a sample or prototype for approval.
5
Can I mix different mattress components in one order?
Yes, multiple designs or layer structures can be produced in a single batch depending on order volume.
6
How do you ensure consistent quality?
Every batch is carefully inspected from raw materials to semi-finished and finished products. Our dedicated team of over 15 QC specialists oversees each stage to ensure consistent quality and reliability.
7
Do you have certifications for quality standards?
Yes, we hold multiple certifications including BSCI, SGS, ISO, OEKO-TEX, Certipur-US, and fire-retardant compliance certificates.
8
Are your mattresses suitable for international markets?
Yes, our products comply with international safety and quality standards and are widely exported globally.
9
Can the mattresses meet specific market regulations?
Yes, we can adapt materials, fire-retardant treatments, and certifications to meet regional requirements (e.g., EU, UK, Middle East standards).
10
What is the typical lead time for production?
Standard production lead time is 20–45 days depending on order size and customization complexity.
11
What is the minimum order quantity (MOQ)?
For samples: 1 piece is acceptable.
For trial or small shipments via a shipping agent: MOQ is negotiable.
For OEM orders: typically 1 × 20GP container.
12
How are products packaged?
We offer multiple packaging options including vacuum packing, custom printed cartons, or bulk packaging to suit shipping needs.
13
Do you assist with shipping arrangements?
Yes, we can coordinate with your shipping agent or recommend reliable freight forwarders.
14
How is the pricing determined?
Pricing depends on the materials, layer structure, quantity, and customization requirements. Detailed quotations are provided upon request.
15
What payment terms do you accept?
We accept T/T, L/C, and other common international payment methods. Details are confirmed per contract.
16
Do you provide after-sales support?
Yes, we provide technical guidance and have complete documentation and procedures for handling defective products. Our team also offers follow-up support to ensure customer satisfaction.
17
Is there a warranty for the mattresses?
Yes, we have standard warranty documents that define coverage based on product type. For example, spring mattresses come with a 10-year warranty, while other types of products have warranties according to their specifications.
18
How long does it take to receive a sample?
Typically 5–10 business days for standard samples; customized samples may take longer depending on complexity.
19
Can I order small quantities before committing to a bulk order?
Yes, trial orders are welcome with flexible MOQ arrangements via shipping agent.
Jinlongheng Furniture Co., Ltd
JLH Mattress is the #1 Best Mattress Manufacturer China, we can provide premium OEM & ODM mattresses and semi-finished mattresses components, and trusted global export expertise. Get quickly access to all your needs for the manufacturing process of mattresses.